 |
| Steven Cavellier | Healthcare |
A customer is a king in every business! No
business can run without customers including healthcare business. Healthcare
practitioners cannot depend on the single appointment and waiting room process.
Many experts like Steven Cavellier
in medical field healthcare business of all size can generate revenue only with
the flow of patients. To build goodwill in the market it is important to
increase the flow of business and providing a positive experience to the
patient. In the end, customer satisfaction is the ultimate goal of any service
provider.
Now the question is how one can improve patient flow. Let’s check out the ways:
1. Patient-friendly layout
A layout of your medical practice is very
important to consider as it plays a great role in improving patient flow. To
make it possible, place a reception desk near the entrance of the practice.
Furthermore, waiting room should be designed in a way to make it easy for a
patient to move directly to an exam room and then proceed to an exit. After
all, in the end, patient convenience should be the priority. So, make sure to
have a patient-friendly layout for patients.
2. Time Management is the Key
Time management plays an important role in
every profession. Therefore, make sure that your every employee is well-trained
with time management techniques. In medical practice, many times employee need
to handle multiple patients, administrative work, and other responsibilities
all at once. To make it easy for the employees, provide them with the tools to
manage in a hectic and fast pace environment. So, make sure that your employees
know the importance of time management and perfect in their performance.
 |
| Steven Cavellier | Patient Flow |
3. Preference to Mobile technology
Goodbye to paper and pen! In the era of
technology, it is advisable to provide a tablet to your employees to write down
the everyday task and patient detailed information. With the help of tablet, a
patient can review his medical history and can update any changes if required
in few minutes. After all, the technology works faster than paper and pen.
Further, nurses and other staff can also update their tasks on a tablet. So, it
is advisable to choose technology world and everything easy for yourself and
for your patients.
4.
Keep Patient Informed
How you treat your patients and value their
time it speaks about your professionalism. Sometimes patients get frustrated
and impatient while waiting for an extended period of time. Therefore, never
let this happen with your patients. Ask your receptionist to keep up to date on
your schedule. And if there is any change in the schedule, do inform the
patient about it through text or phone call. In the end, expert Steven Cavellier always says that time
is everything and we should always value it.
5. Use an EHR
EHR is a tool that is used to complete a task
like insurance checks, refill checks, and any other job in lesser time. With
this tool, you can complete work quickly when there is a minute between
patients, so they do not have wait for you at the end of the day. By using EHR
you and your staff will remain on top of task throughout a day. So, don’t think
much and start using EHR for better performance.
It is really a great and helpful piece of info. I am happy that you shared this useful information with us. Please stay us up to date like this. Thank you for sharing.
ReplyDelete